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Front of House Customer Care/Receptionist

As a Receptionist, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.

Responsibilities

  • Greeting all clients, their families, visitors and service providers in a friendly and professional manner at all times.
  • Being familiar with all charges and being responsible for patient invoicing, payments and disbursement.
  • Receiving payments for miscellaneous services and other associated billings.
  • Ensuring cash float is reconciled on completion of each shift.
  • Accurately registering all clients on the company’s information system accurately registered and in a timely manner.
  • Answering and screening all incoming telephone calls and actioning or re-directing appropriately.
  • Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.
  • Carrying out other departmental duties at a high standard when requested by the Head of Department or by the Company, from time to time.
  • Thanking clients and asking whether they are satisfied with the services received.

Qualifications

  • Multi-tasking.
  • Excellent telephone manner and communication skills, both interdepartmental and intra departmental.
  • Able to prioritise.
  • Time management skills.
  • Excellent organisation skills.
  • Sharp eye for and attention to detail.
  • Be professional at all times.
  • Able to work under pressure.
  • Proficient in the use of Microsoft processes.