As a Receptionist, you will provide exceptional customer service, handle patient payments and invoicing, maintain accurate records, and assist with various departmental tasks as needed.
Responsibilities
- Greeting all clients, their families, visitors and service providers in a friendly and professional manner at all times.
- Being familiar with all charges and being responsible for patient invoicing, payments and disbursement.
- Receiving payments for miscellaneous services and other associated billings.
- Ensuring cash float is reconciled on completion of each shift.
- Accurately registering all clients on the company’s information system accurately registered and in a timely manner.
- Answering and screening all incoming telephone calls and actioning or re-directing appropriately.
- Maintaining and recording/logging patient notifications and messages in an organised manner, for future handover, as appropriate.
- Carrying out other departmental duties at a high standard when requested by the Head of Department or by the Company, from time to time.
- Thanking clients and asking whether they are satisfied with the services received.
Qualifications
- Multi-tasking.
- Excellent telephone manner and communication skills, both interdepartmental and intra departmental.
- Able to prioritise.
- Time management skills.
- Excellent organisation skills.
- Sharp eye for and attention to detail.
- Be professional at all times.
- Able to work under pressure.
- Proficient in the use of Microsoft processes.